What should I do if the withdrawal fails when withdrawing fiat currency from Hashkey OTC ?

Since Hashkey OTC withdrawals only support fiat whitelisted accounts, withdrawal failure may be caused by the following reasons:

1) The bank account information you filled in when withdrawing cash, such as bank number, branch number, etc., is incorrect.

2) Inter-bank transfer failed, such as bank risk control reasons, etc.

3) System factors of other platforms or banks, such as bank system upgrades, etc.

4) The necessary information required for cross-border transfers is inconsistent among banks in different countries/regions. Please confirm with the bank before withdrawing cash.

When you find that the withdrawal fails, please log in to your Hashkey OTC account to check the withdrawal bank account information. If the information is wrong, initiate it again and adjust the correct bank account information. If the failure is caused by non-bank account information, please contact Hashkey OTC official customer service.