Identity Verification
- How to Maintain Account Benefits After Your Individual Accredited Investor Status Expires?
- Guide for Individual Retail Account Opening
- How to upgrade from an Individual Retail Investor to an Accredited Investor
- Guidance of KYC for customers on Hashkey OTC
- What is the risk assessment?
- Is Hashkey OTC currently accepting individual user registrations?
Account Security
Fiat Deposit
- Hashkey OTC fiat currency deposit guidelines
- When depositing fiat currency to HashKey OTC, why is the actual amount received different from the transfer amount ?
- How is the handling fee charged when depositing fiat currency to HashKey OTC?
- What is a fiat whitelisted account?
- How to deposit fiat currency into your HashKey OTC account?
Fiat Withdrawal
- When withdrawing fiat currency from Hashkey OTC, which bank accounts can be used for withdrawal?
- Why does my fiat currency withdrawal order show success but I have not received the funds ?
- What should I do if the withdrawal fails when withdrawing fiat currency from Hashkey OTC ?
- What handling fees will be incurred when withdrawing fiat currency from Hashkey OTC?
- What is a fiat whitelisting account?
Digital Assets Withdrawal
- Can withdrawals of digital assets be cancelled after submission?
- How is the handling fee charged when withdrawing digital assets to Hashkey OTC?
- Why did I not receive my withdrawal of digital assets from Hashkey OTC to a third-party exchange？
- What is the whitelist of digital assets withdrawal wallet addresses?
- What proof do I need to provide when withdrawing digital assets to a third-party exchange?
Digital Assets Deposit
- Hashkey OTC Virtual Assets Deposit Guidelines
- How to use your personal wallet to perform sign message?
- Why do I need to deposit the specified amount
- How is the handling fee charged when depositing digital assets to Hashkey OTC?
- The Wallet has shown that the withdrawal was successful, but my account has never been credited. What should I do?
- After the wallet address whitelist has been authenticated, does it still need to be authenticated when depositing?