Frequently Asked Questions - User Guide
These User Guidelines (hereinafter referred to as ''these Guidelines'') may be modified from time to time for informational purposes only and are not to be considered professional advice.
HashKey OTC makes no representations or warranties as to the accuracy or completeness of the contents of these Guidelines, and assumes no liability for loss or damage arising from the omission, insufficiency or inaccuracy of the contents of these Guidelines.
How to use your personal wallet to perform sign message
If your deposit source address is a personal wallet address without verification, the assets you deposit will automatically trigger address verification after a certain number of blocks have been confirmed. During the address verification process, you will need to sign message the specified signature text with your personal wallet to prove the ownership of your wallet.
Generally, there are no restrictions on your wallet type, as long as it supports the sign a message function, The sign message process may vary slightly between different brands and versions, and this guide will focus on how to sign messages using the most commonly used wallets.
- Software wallet - Electrum (BTC)
- Hardware wallet - Ledger Nano S (BTC)
- Hardware wallet - Trezor (BTC)
If you encounter any problems when trying to sign message using other wallets, you can contact our customer service and provide relevant screenshots and information so that our customer service representative can assist you with the process.
Software Wallet - Electrum (BTC )
You can refer to the following link to complete the sign message process using your Electrum Personal Wallet for the specified text in the HashKey OTC address verification page
Copy and paste the signature result into the designated area on the address verification page and follow the instruction to complete the address verification process.
Hardware wallet - Ledger Nano S (BTC coin)
The Ledger Nano S is a hardware wallet. When using the Ledger Nano S to sign a message, you will need to use the software wallet to perform the sign message operation. The following steps are illustrated using the Electrum software wallet as an example.
- Install the Electrum wallet software. If you have already installed this wallet software, please proceed directly to step 2.
- Connect your Ledger Nano S device to your PC, enter your password, and unlock your wallet.
- Open the Electrum wallet software, follow the instruction to create a new wallet, choose [Standard Wallet] and click [Next]. If you have already installed the wallet software, please enter the wallet software and choose [File] → [New/Recover] to enter the installation process as below.
choose [Use a hardware device] as the Keystore and click [Next].
- Once the Ledger Nano S hardware wallet device has been detected by the software, click [Next].
- Depending on the type of BTC address used to generate the address on the Ledger device (the table below provides a brief comparison and description of the 3 types of BTC addresses), choose [script type and derivation path], choose the "native segwit (p2wpkh)" as the address type.
Address format |
Address
form
|
Brief description |
Transaction
Fee
|
Legacy (P2PKH) |
"Beginning
with 1"
|
Legacy address, generated
using P2PKH (Pay-to-Pubkey Hash)
|
High |
P2SH-SegWit(P2SH) |
"Beginning of 3" |
Possible multi-signature address, segregated witness compatible address, generated using P2SH
(Pay-to-Script-Hash) script, which can send BTC to addresses starting
with 1 and bc1, widely supported
|
Medium |
Native-SegWit |
"Beginning with bc1" |
Native-SegWit address is generated by P2WPKH or P2WSH, with a different style and smaller QR code than 1 and 3 addresses, and backward compatible with addresses starting with 1 or 3 to transfer to each
other
|
Low |
- Check [Encrypt wallet file] and click [Next].
- Go to the Electrum Personal Wallet main page, click on [Tools] and choose [Signature/Verify Message].
Once you have entered the sign page, copy and paste the specified text from the HashKey OTC address verification page into the "Message" field and enter the "Address" information. Then click the [Sign] button.
- Sign the entered "message" with the private key corresponding to the address by operating the navigation button of the Ledger Nano S hardware wallet device.
- Once the message was signed, the signature result will be displayed in the "Signature" section of the Electrum wallet.
- Copy and paste the signature result into the designated area on the HashKey OTC address verification page for subsequent address verification operations.
Hardware wallet-Trezor (BTC)
1. Trezor is a hardware wallet, you can use your Trezor personal wallet to sign message with the specified text in the HashKey OTC address verification page by referring to the following link.
2. Copy and paste the signature result into the designated area on the HashKey OTC address verification page and perform subsequent address verification process.
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