HashKey OTC Team
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Articles
Recent activity by HashKey OTC Team-
After the wallet address whitelist has been authenticated, does it still need to be authenticated when depositing?
If you use the deposit whitelist address to initiate deposit again, you do not need to authenticate again.
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What do I need to be aware of when submitting my identification documents?
HashKey OTC currently accepts only two types of documents, international standard passports, and government-approved ID documents. Please note the following when submitting your identification.The ...
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What is KYC and why KYC verification is necessary?
KYC is the short form of Know Your Customer/Know Your Client. It is the verification of the identity of the account holder. Just like when you go to a bank to open an account, you will need to brin...
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Terms
Terms of UseHashKey Technology Services Pte Ltd (“HTS”) is a Major PaymentInstitution licensed by the Monetary Authority of Singapore for theprovision of Digital Payment Token Services under the PS...
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About HashKey OTC
Regulatory ExcellenceDeveloped to meet the requirements of HashKey OTC's regulated trading businessSeamless Fiat IntegrationSupports fully-compliant and secure fiat deposits / withdrawalsEffortless...
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Can withdrawals of digital assets be cancelled after submission?
When you initiate a withdrawal of digital assets, the platform will immediately process your withdrawal request. After processing, this will involve blockchain operations that are irreversible:1）Af...
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What is the personal wallet address deposit whitelist?
The deposit whitelist is a list used by Hashkey OTC to manage deposit source addresses. The personal wallet address deposit whitelist refers to the type of whitelist that initiates deposit from a p...
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How is the handling fee charged when withdrawing digital assets to Hashkey OTC?
When you withdraw digital assets on the platform, you can check the specific fee on the interface.
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How do I deposit digital assets from a third-party exchange to Hashkey OTC?
1.1 Obtain the Hashkey OTC deposit target address1.1.1 After logging in to the Hashkey OTC account, click the [Deposit] button on the upper right; or select the [assets] page on the upper right and...
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Why did I not receive my withdrawal of digital assets from Hashkey OTC to a third-party exchange？
Before the virtual assets you withdraw in Hashkey OTC officially reach your wallet account, you need to go through two steps: Hashkey OTC disbursing-> block confirmation. Therefore, if the assets d...