HashKey OTC Team

The withdrawal wallet address whitelist is a list of withdrawal addresses used by Hashkey OTC. As a leading compliant digital exchange in the industry, Hashkey OTC is required to authenticate the o...

1) Proof of information of the third-party exchange account owner. The screenshot must contain the following information:a. Take a screenshot to see that your KYC name on the third-party exchange i...

You only need to provide corresponding proof when adding the withdrawal whitelist:1) Proof of information of the third-party exchange account owner. The screenshot must contain the following inform...

Currently, HashKey OTC does not impose specific restrictions on the list of third-party exchanges for fund sources. However, you need to submit the materials according to the following FAQ and ha...

When withdrawing fiat currency funds, the bank account holder of the recipient must be the same as the HashKey account, and currently only withdrawals to fiat whitelisted accounts are supported (ba...

When the fiat withdrawal order shows success but no fiat currency funds are received, it is usually because Hashkey OTC has successfully transferred the funds, but due to factors such as the risk c...

Since Hashkey OTC withdrawals only support fiat whitelisted accounts, withdrawal failure may be caused by the following reasons:1) The bank account information you filled in when withdrawing cash, ...

For single withdrawals ≥ 100K USD (or equivalent in other currencies), no fiat withdrawal fee will be charged.For single withdrawals of less than 100k USD (or its equivalent in other currencies), a...

Terms of UseHashKey Technology Services Pte Ltd (“HTS”) has received approval from the Monetary Authority of Singapore (“MAS”) for its Major Payment Institution licence (“MPIL”) application under t...

 Introduction1.1 These disclosures (“Disclosures”) are incorporated into and will apply to all digital payment token services (and all agreements in respect of such services) entered into between H...